“Can you transport power chairs and scooters?”
Yes we can!! We have custom vehicles for larger powered wheelchairs and bariatric chairs. Just let our team know and we will make sure we provide you with the right vehicle.
“How do I reserve my ride?”
There are three ways to book your ride with BriteLift:
- Call our Chicago based customer service team anytime (we’re open 24/7) at 847-792-1212
- Book online right here on our website
- Download our mobile phone app to easily book rides on the go
“How far in advance should I reserve my ride?”
We recommend using one of our easy booking methods to reserve your rides at least 24 hours in advance. You can reserve multiple advance rides at once over the phone, via our mobile app or right here on our website. This means we can make sure you have a vehicle available exactly when you need it. Giving you peace of mind knowing your transportation is taken care of.
However, if you have an immediate need for transportation, please give our customer service center a call at 847-792-1212 and we’ll do our best to accommodate your needs.
“How can I pay for my ride?”
We use a ‘pay in advance’ system, which means there are never any hidden costs. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.
“What if I need to cancel my reservation?”
It’s ok, we understand sometimes plans change. If you cancel more than 2 hours in advance, a full refund will be issued. If canceled less than 2 hours in advance, a 50% refund or a full credit to be applied towards your next ride. No refunds will be issued if it is cancelled less than 30 minutes from the scheduled pickup time.
“What if I left something in the vehicle?”
All found items are returned to our dispatch center at the end of each day. If you left an item behind, simply call our customer service team at 847-792-1212 for assistance.
“How do I arrange return trips and multiple stops?”
You can easily reserve and manage multiple rides using the BriteLift mobile app or right here on our website. Using the BriteLift app you can see a list of your reserved rides. You can even see a live map with your vehicle’s location. This means you can plan your whole day with BriteLift.
If you would like to reserve a ride with a short stop along the way it’s best to call our customer service center. We’ll provide you with a custom quote including wait time on short stops.
“Can I ride with a friend, family or caregiver? Is there extra charge?”
Our vehicles accommodate between 2 to 4 additional passengers, and there is no extra charge. However, please let us know how many people will be riding with you so we can make sure the vehicle can accommodate the requested number of passengers.
“Can You Accommodate Multiple Wheelchairs?”
Yes. Our larger vehicles can transport two wheelchairs at a time. If you would like to travel with multiple wheelchairs in one vehicle, please let our team know when reserving your ride.
“Do you work with corporate accounts?”
Yes, we offer various customized programs to our corporate clients. Our corporate clients enjoy the same personalized service and attention our private clients receive, tailored to the specific needs of your business.
Please contact us for more information on our existing programs or to create your own BriteLift Corporate Account.
“Can I see my vehicle’s location prior to pick-up?”
Yes, our BriteLift app offers this real-time tracking option from the time your vehicle is en-route to you, until the time you are dropped off at your destination. You will also receive this information via a text message upon request.
“How will I get into the vehicle?”
All BriteLift drivers are trained to assist you in and out of our wheelchair accessible vans.
“Can the driver help me to the door of my destination?’
We provide door-to-door service. This means we can help you from the door of your house to the door of your destination.
If you have any specific requests please let us know, we are happy to accommodate when possible.
“Can I request a specific driver?”
Yes. If you would like to request a specific driver, please call our customer service center and we’ll do our best to accommodate your request.